About the Event
The COVID crisis has created unprecedented challenges for businesses around the world. But in this extraordinarily difficult environment, there are innovative, forward-thinking companies that are not only surviving, but thriving — through digital transformation. In the final of the FICO Virtual Event Series - Success Realized: Digital Transformation Delivered will focus on customers who have beaten the odds and found the keys for succeeding in a slowly recovering world. This live, interactive event will give you the best practices and lessons learned to power your own transformation and help you build a foundation for the future.
We Are Live In
Tracks
Customer Digital Journey
Delivering engaging, personalized and ultimately valuable customer interactions through digital channels is now the prime directive for every organization. Doing so requires more than a beautiful mobile interface - it requires the reengineering of legacy processes to create an intelligent, highly-automated customer lifecycle journey, from acquisition and onboarding through account management and collections.
Fraud in a Faceless Environment
Social distancing has pushed us to a new way of life. We’ve seen the explosion of in-person interactions replaced with the digital and contactless. While your customers are donning face masks, fraudsters take advantage of the mask of anonymity - rapidly evolving the criminal landscape. While you may now have a better a grasp of the so-called “new normal”, how should you pivot with the holidays being thrown into the mix? Join us for a series of webinars that will enable you and your organization to not only deal with this uncertainty, but thrive.
Innovation through Decision Management
Decision Intelligence, the ability to rapidly compose, adapt, and execute analytically powered decision logic, is increasingly a critical competency for a disruption ready and resilient organization. Being able to quickly build and connect this decision logic within customer-facing applications empower those relationships and create a more personalized and agile interaction that is rewarded with customer loyalty and profitability. Increasingly companies are turning to digital decisioning platforms to connect business silos and streamline the customer buying journey. In this track we will explore what makes for an optimal platformic approach to decision intelligence, what innovations, AI, and advanced techniques you should be aware of as well as a methodology for rating your own business in this breakthrough business technology.